Duties and Responsibilities:
Software Support:
- Work within a technical support queue to qualify and resolve support requests, including questions around setup, configuration, use, and troubleshooting of a time system.
- Document all problem resolution and keep technical services records.
- Provide end-user training and awareness.
- Communicate and coordinate problem resolution with clients and internal teams.
- Travel to a client site to set up a time clock system and provide training.
- Receive and process requests for service via telephone and email.
- Monitor unassigned ticket queue and follow up on assigned tickets every 24 hours.
- Identify and establish escalation procedures to appropriate support groups when needed.
- Follow up on open issues with escalation groups to provide updates to customers.
- Assist with hardware needs, including configuration, testing, and troubleshooting.
- Gain a deep understanding of the products and clients we support.
- Establish and maintain a positive working relationship with clients, agencies, and colleagues.
- Complete special projects.
Duties and Responsibilities:
Service Desk:
- Receive and process requests for service via telephone and email.
- Troubleshoot and resolve issues on the initial call when possible, utilizing the internal knowledge base, experience, and team resources.
- Monitor unassigned ticket queue and follow up on assigned tickets every 24 hours.
- Identify and escalate tickets to TTI management or appropriate support groups when needed.
- Document issues and troubleshooting steps concisely in the ticketing system.
- Follow up on open issues with escalation groups to update the customer.
Network Operation Center:
- Monitoring, escalating and providing major incident management support.
- Provide after-hours Service Desk support and backup support for the Service Desk team during regular business hours.
- Responsible for using various monitoring tools and resources to monitor alerts, major incidents, outages, and general infrastructure health.
- Validate if alerts are in production or out of scope. Communicate with the Service Desk team for reports of application and network outages.
- Monitor the Command Center call queue for outages or other major incidents.
- Send out a Major System Disruption (MSD) email.
- Depending on the severity of the issue, we would create a bridge or a Slack channel to facilitate communication and collaboration.
- Determine the scope and impact when we declare an MSD.
Duties and Responsibilities:
- Open parking lots on time and follow all the parking lot opening requirements, including documenting pre-opening vehicle inventories.
- Provide direction to customers, including beach regulations and parking policies.
- Maintain a log of all free entries, convertibles, motorcycles (including the time of entry, license plate number, and date).
- Collect parking fees and issue a receipt to all vehicles entering the facility.
- Report misused disabled placards, non-paying customers, and other customer problems.
- Provide emergency assistance to personnel, including lifeguards, fire, and police agencies.
- Assist in monitoring film company use of lots and compliance standards.
- Monitor and restrict loitering on the lot and around the booth.
- Monitor access for all permit users.
- Wear the proper uniform with a visible employee badge and maintain a clean appearance at all times.
- Trained & supervised new cashiers. Assured they knew all rules and regulations for their current location.
Duties and Responsibilities:
- Troubleshoot issues with equipment such as printers, computers, and servers.
- Run software updates and backups when requested.
- Install new desktops, servers, and applications.
Duties and Responsibilities:
- Support the IT team in maintaining computer systems, hardware, software on desktops and laptops (Windows and macOS).
- Troubleshoot issues with equipment such as printers, computers, and servers.
- Determine the cause of the computer/software/network malfunctions through evaluation, testing, and resolution via modifications, repair, or external support assistance.
- Run software updates and backups when requested.
- Set up new desktops, servers, and applications.
- Research unusual bugs or issues the school teachers/staffs and students encounter.
- Resolve internet and network access issues on both wired and wireless devices.
- Meet with staff to provide one-on-one technical assistance as needed or requested.
- Provide software and hardware training.
